The future of reference and information
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Denise Agosto; Eileen Abels; Lily Rozaklis; Craig MacDonald
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Article
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2009
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Wiley (John Wiley & Sons)
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English
β 34 KB
## Introduction, Background, and Research Questions Over the past few years, reference and information services have increasingly moved away from library reference desks and away from libraries' print collections out into the virtual world. A number of studies have examined virtual reference servi