The Truth Doesn't Have to Hurt

✍ Scribed by Bright, Deb

• Publisher: AMACOM
• Year: 2015
• Tongue: English
• Category: Library

✦ Synopsis

Nobody likes criticism. Handled poorly, it too often stings and breeds resentment—and most of us try to avoid it at all costs.

But criticism—crafted carefully and communicated skillfully—promotes trust and respect, motivates individuals, and serves as a catalyst for change. It has the ability to turbocharge workplaces and careers. If that sounds far-fetched, it's because few understand how to properly give and receive the kind of critical feedback that brings positive results. The Truth Doesn't Have to Hurt rejuvenates this powerful but neglected art form. Executives, managers, team leaders—anyone who needs to temper praise with a dose of reality—will learn to:

Deliver the truth and have it taken as helpful • Create an atmosphere of acceptance • Avoid mistakes that sabotage an exchange • Control how they receive criticism so they benefit—even if it's badly presented

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✦ Table of Contents

CONTENTS ACKNOWLEDGMENTS VII INTRODUCTION 1 PART ONE Understanding the Power and Use of Criticism CHAPTER 1: Criticism Doesn't Have to Hurt 13 CHAPTER 2: Criticism Manners: Common Mistakes, and Some Dos and Don'ts 29 CHAPTER 3: Creating an Atmosphere of Acceptance: Establish Clear Relationship Expectations 63 PART TWO Making the Criticism Exchange Work for You CHAPTER 4: Delivering Criticism with Confidence in Sensitive Times 93 CHAPTER 5: Receiving Criticism: You Have More Control Than You Think 127 CHAPTER 6: Avoiding the Tendency to Personalize Criticism 157 PART THREE Using Criticism for Positive Change CHAPTER 7: Managing Work and Volunteer Teams: The Crucial Role Criticism Plays 185 CHAPTER 8: Handling Difficult Situations 205 NOTES 233 INDEX 237