The trade-off of servicing empowerment on employees’ service performance: examining the underlying motivation and workload mechanisms

✍ Scribed by Kimmy Wa Chan; Wing Lam

• Book ID: 107496952
• Publisher: Sage Publications
• Year: 2011
• Tongue: English
• Weight: 470 KB
• Volume: 39
• Category: Article
• ISSN: 0092-0703
• DOI: 10.1007/s11747-011-0250-9