A contingency framework is developed as a means of understanding the relationship between the level of customer contact and service satisfaction. Level of contact is defined as the extent of interpersonal interaction between the service customer and the service provider's boundary personnel. Consist
β¦ LIBER β¦
The services marketing system and customer psychology
β Scribed by Banwari Mittal; Julie Baker
- Publisher
- John Wiley and Sons
- Year
- 1998
- Tongue
- English
- Weight
- 87 KB
- Volume
- 15
- Category
- Article
- ISSN
- 0742-6046
No coin nor oath required. For personal study only.
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