𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The services marketing system and customer psychology

✍ Scribed by Banwari Mittal; Julie Baker


Publisher
John Wiley and Sons
Year
1998
Tongue
English
Weight
87 KB
Volume
15
Category
Article
ISSN
0742-6046

No coin nor oath required. For personal study only.


πŸ“œ SIMILAR VOLUMES


Customer contact and the evaluation of s
✍ William O. Bearden; Manoj K. Malhotra; Kelly H. UscΓ‘tegui πŸ“‚ Article πŸ“… 1998 πŸ› John Wiley and Sons 🌐 English βš– 156 KB

A contingency framework is developed as a means of understanding the relationship between the level of customer contact and service satisfaction. Level of contact is defined as the extent of interpersonal interaction between the service customer and the service provider's boundary personnel. Consist

cover
✍ Hyken, Shep πŸ“‚ Fiction πŸ“… 2011 πŸ› Greenleaf Book Group Press 🌐 English βš– 116 KB πŸ‘ 2 views

What is amazement? -- The master class -- Role models for amazement -- Create your own amazement revolution.;A guide to the principle of customer amazement. Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization.