Achieving high customer satisfaction -- Developing strong listening and communication skills -- Winning telephone skills -- Technical writing skills for support professionals -- Handling difficult customer situations -- Solving and preventing incidents and problems -- Business skills for technical p
The Service Desk Handbook โ A guide to service desk implementation, management and support
โ Scribed by Sanjay Nair
- Publisher
- IT Governance Publishing
- Year
- 2020
- Tongue
- English
- Category
- Library
No coin nor oath required. For personal study only.
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