The Service Desk Handbook โ A guide to s
โ Sanjay Nair
๐ Library
๐
2020
๐ IT Governance Publishing
๐ English
โฆ LIBER โฆ
๐
A guide to customer service skills for the service desk professional
โ Scribed by Knapp, Donna
- Publisher
- Cengage Learning
- Year
- 2015
- Tongue
- English
- Leaves
- 451
- Edition
- 4th ed
- Category
- Library
โฌ Acquire This Volume
No coin nor oath required. For personal study only.
โฆ Synopsis
Achieving high customer satisfaction -- Developing strong listening and communication skills -- Winning telephone skills -- Technical writing skills for support professionals -- Handling difficult customer situations -- Solving and preventing incidents and problems -- Business skills for technical professionals -- Teams and team players in a service desk setting -- Minimizing stress and avoiding burnout.;Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
โฆ Table of Contents
Achieving high customer satisfaction --
Developing strong listening and communication skills --
Winning telephone skills --
Technical writing skills for support professionals --
Handling difficult customer situations --
Solving and preventing incidents and problems --
Business skills for technical professionals --
Teams and team players in a service desk setting --
Minimizing stress and avoiding burnout.
โฆ Subjects
Computer industry--Customer services;Computer service industry--Vocational guidance;Computer technical support--Customer services;Handbooks and manuals;Computer industry -- Customer services;Computer service industry -- Vocational guidance;Computer technical support -- Customer services -- Handbooks, manuals, etc
๐ SIMILAR VOLUMES
Customer Service Skills for Success
โ Robert Lucas
๐ Library
๐
2022
๐ McGraw Hill Education
๐ English
<span>Lucasโ top-selling and award-winning </span><span>Customer Service</span><span> 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and
Customer Service Skills for Success
โ Robert W. Lucas
๐ Library
๐
2022
๐ McGraw Hill
๐ English
<span>Lucasโ top-selling and award-winning </span><span>Customer Service</span><span> 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and
Customer Service Skills for Success
โ Robert W. Lucas
๐ Library
๐
2014
๐ McGraw-Hill Education
๐ English
Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award,<i>Customer Service Skills for Success</i>by Robert W. Lucas is the top-selling customer service textbook in the United States.<br /><br /><b><i>Customer Service Skills for Success</i>6e</b>addresses real-world
Key Skills for Professionals: How to Suc
โ Alan Pannett, Shalini Sequeira, Andrew Dines, Andrew Day
๐ Library
๐
2013
๐ Kogan Page
๐ English
Key Skills for Professionals will help you understand and develop the skills you need to be truly professional in a fiercely competitive environment. The areas covered in this book are useful not only to those qualifying for a profession but also for those people who are already working in a profess
A Guide to Service Desk Concepts , Third
โ Donna Knapp
๐ Library
๐
2009
๐ Cengage Learning
๐ English
A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the ser