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The Role of Gender in Reactions to Service Failure and Recovery

✍ Scribed by McColl-Kennedy, Janet R.; Daus, Catherine S.; Sparks, Beverley A.

Book ID: 126490944
Publisher: SAGE Publications
Year: 2003
Tongue: English
Weight: 164 KB
Volume: 6
Category: Article
ISSN: 1094-6705
DOI: 10.1177/1094670503254286

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