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Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias

✍ Scribed by Thomas L. Baker; Tracy Meyer; James D. Johnson

Book ID
107496802
Publisher
Sage Publications
Year
2008
Tongue
English
Weight
297 KB
Volume
36
Category
Article
ISSN
0092-0703

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This study examined the influence of gender and race on the perception of sexual harassment and on recommended punitive measures for the potential harasser by college judicial boards. Significant gender‐based differences were found in perception of an ambiguous sexual harassment situation. Significa