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The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals

✍ Scribed by Kathryn A. Marley; David A. Collier; Susan Meyer Goldstein


Book ID
110725872
Publisher
Decision Sciences Institute, Georgia State University
Year
2004
Tongue
English
Weight
130 KB
Volume
35
Category
Article
ISSN
0011-7315

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Dissecting hospital quality. Antecedents
✍ Javier GarcΓ­a-Lacalle; Patricia Bachiller πŸ“‚ Article πŸ“… 2010 πŸ› John Wiley and Sons 🌐 English βš– 145 KB

## SUMMARY Clinical quality (CQ) and patient satisfaction (PS) are key elements on the agenda of European public healthcare systems. This paper seeks to explore the relationship between CQ and PS, at hospital level, as freedom of hospital choice may lead to a trade‐off between them. In addition, th