Content: Facilitation by Facilitators Facilitator Definition Structure Process Groups Function Effectively Decision Making A Helper and Enabler Supports Others Group Achievement Roles and Responsibilities of a Facilitator Core Practices for a Facilitator FNS 4D Facilitation Model and Core Practices Neutral Is a Must Benefits of a Neutral Facilitator What Can Go Wrong in Facilitation? A Hypothetical Company: Quality Value Systems (QVS) IAF and INIFAC Core Values/Competencies Facilitator's Exercises Becoming and Sustaining Being an Excellent Facilitator Becoming an Excellent Facilitator Takes Continuous Learning The Facilitator's Checklist Prior to the Meeting UNIFAC's Core Competency B Assessment Using OAR and/or PAL Just Prior to the Meeting During the Meeting The Process Establishing the Ground Rules After the Meeting Self-Evaluation after Each Meeting Using TOTs to Get Team Back on Track Tool to Use When the Team and/or the System Needs Jumpstarting Facilitator's Exercises Different Types of Facilitators Types of Facilitators Business Facilitators Training Facilitators Conflict Resolution Facilitators Wraparound Facilitators Small Group Facilitation The Results Facilitator The Hendecagon Model: The Skill Set of an Experienced Facilitator Facilitator's Exercise Ability to Influence Be Able to Influence Knowing You Know Your Client IAF Core Competencies in this Area Create Collaborative Client Relationships Facilitator and Team Leader Interface: Keys to Their Success Share Responsibility Work Together Keeping Focused Know Your Team Members Coaching Introduction Guidelines and Coaching Process Coaching Method Coaching: Toyota Kata Facilitator's Exercise Understanding Group Dynamics, Handling Difficult Behaviors, and Managing Conflict Teams and Groups Tuckman's Four Stages of Team Development Form Storm Norm Perform New Stage Needed for the "Never-Ending, on a Journey" Team IAF Facilitator Core Competencies Create and Sustain a Participatory Environment Cultivate Cultural Awareness and Sensitivity Team Members' Behavior Intervention Approaches Managing Conflict IAF Facilitators' Core Competencies Create and Sustain a Participatory Environment Observing Group Dynamics Group Guidance and Self-Awareness Guide Group to Appropriate and Useful Outcomes Facilitate Group Self-Awareness about Its Task Model Positive Professional Attitude Trust Group Potential and Model Neutrality Facilitation Engagement Processes Team Building, Teamwork, and High-Performing Teams Teams Team Building Teamwork and High-Performance Results Quick Check on Whether a Team Is High-Performance or Not? Facilitator Exercise Know the Technical Area or Process (Four Key Examples) Introduction Example 1: ISO 50001 Energy Management System (EMS) Example 2: ISO 14001 Environmental Management System Example 3: Construction Partnering Example 4: Problem Solving What is CAPDO (Check-Act-Plan-Do)? Tools and Techniques Needed for PDCA and CAPDO Facilitator Exercise Facilitation Tools and Techniques Introduction Facilitator's Toolkit Objective and Problem Definition Generation of Ideas and Collection of Data Evaluation of Ideas/Data Analysis of Data Countermeasures Implementation Generating Ideas Brainstorming and Nominal Group Technique Strategic Planning Headlight Teams Environmental Scan SWOT Analysis Affinity Diagrams Gathering Data Check Sheets Company's Information Systems Research Internet Surveys Focus Groups Evaluating Ideas Multivoting Pareto Analysis Metrics Criterion Matrix and Ranking Flow Chart Analyzing Fishbone Diagram Root Cause Matrix Benchmarking Selling Your Solution Rate of Return or Payback Period The Solution Matrix Facilitator Exercises Objectives and Targets Development and Action Plans Objectives and Targets Making Targets SMART Objective and Target (O&T) Template and Developing Action Plans Explanation on How to Fill out the O&T Template Establishing Objectives and Targets Achieving Team Results Using Toyota Kata Facilitator Exercise Projects and Project Management What Is a Project and Project Management? Project Phases Facilitator Exercise Facilitators' Professional Behavior and Continuing Education IAF Core Competencies IAF Facilitators' Core Competencies Certification Model Positive Professional Attitude IAF Facilitator Core Competencies Self-Assessments Facilitator Exercise Evaluation of IAF Facilitator Core Competencies for Certification The IAF Facilitator Core Competencies Evaluation of the IAF Facilitator Core Competencies INIFAC Core Competencies The Subcompetencies IAF and INIFAC Core Competencies Comparison Summary of Comparison Results Facilitator Core Competencies Critical Success Factors (CSFs) for a Facilitated Session Facilitators' Core Competencies Recommendations Facilitator Exercise Facilitator's Offshoots and Questions from New Facilitators (39 Different Areas) The 39 Areas Subject Content Is It a Must that the Facilitator Know the Subject Content? Responsibility for Results Is the Facilitator Held Responsible for the Results? Team Composition Is the Facilitator a Team Member? What Is the Optimum Size for a Team? Team Momentum How Many Objectives and Targets (O&Ts) Are Necessary to Maintain a Team? Jumpstarting a Team How Can You Jumpstart a Team if Needed? Facilitator's Skills Are All Facilitators Equal? Seven Quality Control Tools Is Life over for the Seven QC Tools? Listening How Important Is the Ability to Listen for a Facilitator? Training Who Provides the Training to New Team Members? Who Trains the Objective Champion or Strategic Council or Top Management in the EnMS? Certification Should I Become Certified? Communications How Can You Improve Communications? Feedback How Do You Ensure the Feedback You Give as a Facilitator Is Helpful? Group Stages Can You Actually See a Team Go through the Four or Five Stages of Group Dynamics? Team Members Has It Been Your Experience That the Team Leader, Facilitator, and One or Two Team Members Do Most of the Team Work? Team Members Replacement On Permanent Teams, Do You Think That Team Members Should Be Replaced Periodically, for Example, Every Year? Team Leader/Facilitator Coordination Should the Team Leader and Facilitator Meet before Each Meeting? Meeting Length How Long Should Our Meetings Last? Document Control Manager Is It a Good Practice to Have the Team Leader for an ISO Team Be the Document Control Manager? Award and Recognition When a Company or Organization Has an Awards Program, Does It Motivate Teams? Energy Team Does a Company Only Need to Have One Energy Team or Are Others Recommended? Lead Facilitator How Do You Define a Lead Facilitator? Lean and Six Sigma Do Lean and Six Sigma Efforts Need Facilitators? Objective and Target Responsibilities Is It Good to Have Most, If Not All of the Team Members, to Be Responsible for an Objective and Target on an ISO Team? O&T Responsible Person What Are the Responsibilities of an Objective and Target Responsible Person? O&T Time to Completion How Long Should an Objective and Target Take to Finish or Complete? Coaching Effectiveness How Do You Know Whether the Coaching You Have Been Doing Was Effective? kWh Intensity Why Is kWh/sq. Footage Used as an EPI When kWh Usage Tells You How Well You Did? Team Types What Are the Different Kinds of Teams That Exist in Today's Organizations and Companies? Facilitator Benefits What Are the Benefits of Having a Facilitator? Neutrality Should a Facilitator Be Neutral and Not Participate in the Meeting Contents? Team's Success When Is a Team Considered Successful? In-House versus Outside Facilitator When Is it Best to Use an Outside Facilitator Instead of an In-House Facilitator? LeBron James as NBA's Best Results Facilitator Why Is LeBron James Called the Best Facilitator Ever in the NBA? Results Facilitator Name Acceptability Will the Facilitator World, including the National Organizations, Accept the Term Results Facilitator? Things a Facilitator Can Do Badly What Are Some of the Things You Noticed That Facilitators Do Badly in Some Meetings? Process Observers In My Last Organization, the Facilitator Used Process Observers to Help Monitor the Team Meetings. Do You Think They Are Useful? Exit Interviews Should the Team Have Exit Interviews with Team Members Who Resigned or Ask to Be Excused from the Team? Team Closure Should There Be Specific Activities Accomplished When a Team Is Closing? Facilitators Phased out Don't Most ISO Standards Implementation Teams Phase out Facilitators When They Reach the Maintenance Stage? Facilitator Exercise Conclusions Bibliography Appendix Index