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The psychology of being put on hold: An exploratory study of service quality

✍ Scribed by Deborah K. Unzicker

Publisher: John Wiley and Sons
Year: 1999
Tongue: English
Weight: 198 KB
Volume: 16
Category: Article
ISSN: 0742-6046
DOI: 10.1002/(sici)1520-6793(199907)16:4<327::aid-mar4>3.0.co;2-g

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