𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The outcome of company and account manager relationship quality on loyalty, relationship value and performance

✍ Scribed by Thomas Brashear Alejandro; Daniela Vilaca Souza; James S. Boles; Áurea Helena Puga Ribeiro; Plinio Rafael Reis Monteiro

Book ID
108152799
Publisher
Elsevier Science
Year
2011
Tongue
English
Weight
289 KB
Volume
40
Category
Article
ISSN
0019-8501

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The relationship between total quality m
The relationship between total quality management practices and their effects on firm performance
✍ Hale Kaynak 📂 Article 📅 2003 🏛 Elsevier Science 🌐 English ⚖ 297 KB

## Abstract Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as m