The Next Level for Information Systems: Business-Process Redesign

✍ Scribed by Maschoff, Dean C.

• Publisher: John Wiley and Sons
• Year: 2008
• Weight: 243 KB
• Volume: 8
• Category: Article
• ISSN: 0743-5665
• DOI: 10.1002/gas.3410080611

✦ Synopsis

Changes in the regulations governing the natural gas industry have resulted in a more competitive and increasingly complex business environment. Most, if not all, gas companies have responded to these changes in their businesses by making major investments in information technology: the hardware, software, communications, networks, people, etc. that define today's business systems. Examples are easily recognized in all segments of the industry: producers have marketing systems, contract administration systems, and gas accounting systems; pipelines have online nomination systems and billing systems; and LDCs have customer information systems, work management systems, and gas management systems.

If gas companies are truly going to use information technology in a way that results in competitive advantage, however, these companies will need to rethink and redesign the way they conduct their business from the perspective of how information technology can assist in doing things more efficiently and effectively.