The mediating role of relational benefit between service quality and customer loyalty in airline industry

✍ Scribed by Chen, Po-Tsang; Hu, Hsin-Hui ‘Sunny’

• Book ID: 115459019
• Publisher: Taylor and Francis Group
• Year: 2013
• Tongue: English
• Weight: 200 KB
• Volume: 24
• Category: Article
• ISSN: 1478-3363
• DOI: 10.1080/14783363.2012.661130