Cover
Half Title
Title Page
Copyright Page
Table of Contents
Foreword
Preface
Acknowledgments
Introduction: Transformation
Part I: The Goal
1: Lean IT
2: The IT Context
3: Lean IT Transformation
4: The Basics of Lean
Lean Principles β Part 1
Waste
The Value of Activities
Lean Principles β Part 2
Jidoka
Just-In-Time
Kaizen
Respect for People
5: Lean IT and Its Relations
6: Becoming Lean
Part II: Starting Out
7: The First Steps
8: Ways to Start
Visual Management in Teams
Problem-Solving
Training
9: Leadership Awakens
Performance
Commit
10: Transformation Plan
Leadership Transformation
Team Transformation
Continuous Improvement
Roles
11: Transforming to Lean IT
Stages of Transformation
12: Change Story
Part III: Leadership Transformation
13: The Challenge for Leaders
14: Before Starting the Leadership Transformation
15: Change Story: Revisited
16: Fulfilling the Commitment
17: Go See
18: Control
19: Organizing for Flow
20: Leadership Kaizen
21: High Performance Team
Part IV: Team Transformation
22: Getting Teams Prepared
23: Analyzing a Team
Week 1
Week 2
Week 3
Week 4
24: Implementing
Part V: Continuous Improvement
25: Improving
Communicating
26: Investigating Problems
Defining the Problem
Measuring the Problem
Finding the Cause
27: Embedding Solutions
Getting to Solutions
Embedding the Improvements
28: The Road Goes On
References
Glossary
Appendix A: Lean IT Foundation Syllabus
Appendix B: Lean IT Kaizen Syllabus
Appendix C: Lean IT Leadership Syllabus
Index