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The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies

✍ Scribed by Jiun-Sheng Chris Lin; Pei-Ling Hsieh

Book ID
113530060
Publisher
Elsevier Science
Year
2007
Tongue
English
Weight
193 KB
Volume
23
Category
Article
ISSN
0747-5632

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## Abstract This study examines the role of consumer technology paradoxes within the context of self‐service technology and the routes by which these paradoxes influence customer satisfaction evaluation. Analysis of survey data from online banking customers indicates that three paradoxes operate in