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The influence of technology anxiety on consumer use and experiences with self-service technologies

✍ Scribed by Matthew L Meuter; Amy L Ostrom; Mary Jo Bitner; Robert Roundtree

Book ID
117319742
Publisher
Elsevier Science
Year
2003
Tongue
English
Weight
166 KB
Volume
56
Category
Article
ISSN
0148-2963

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## Abstract This study examines the role of consumer technology paradoxes within the context of self‐service technology and the routes by which these paradoxes influence customer satisfaction evaluation. Analysis of survey data from online banking customers indicates that three paradoxes operate in