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The influence of service quality and patients' emotions on satisfaction

✍ Scribed by Helena Vinagre, Maria; Neves, José

Book ID
118051217
Publisher
Emerald Group Publishing Limited
Year
2008
Tongue
English
Weight
229 KB
Volume
21
Category
Article
ISSN
0952-6862

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## Abstract Evidence which demonstrates a link between the affective dimension and satisfaction in a tangible product based context is well documented. However, when placed in a credence service context the role of Affect becomes more complex. Previous research in this field has assumed consumer ho