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Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index

✍ Scribed by Mário Lino Raposo; Helena Maria Alves; Paulo Alexandre Duarte

Book ID
107431221
Publisher
Springer-Verlag
Year
2008
Tongue
English
Weight
296 KB
Volume
3
Category
Article
ISSN
1862-8516

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The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi