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The influence of online word-of-mouth on long tail formation

โœ Scribed by Gu, Bin; Tang, Qian; Whinston, Andrew B.


Book ID
120590121
Publisher
Elsevier Science
Year
2013
Tongue
English
Weight
326 KB
Volume
56
Category
Article
ISSN
0167-9236

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Word of mouth (WOM) communication is a major part of online consumer interactions, particularly within the environment of online communities. Nevertheless, existing (offline) theory may be inappropriate to describe online WOM and its influence on evaluation and purchase. The authors report the resul