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The Importance of Design Process in Housing Quality

✍ Scribed by N. Hamzah; A. Ramly; H. Salleh; N.M. Tawil; M.A. Khoiry; A.I. Che Ani

Book ID
119354804
Publisher
Elsevier
Year
2011
Tongue
English
Weight
293 KB
Volume
20
Category
Article
ISSN
1877-7058

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Quality function deployment (QFD) has been used to translate customer needs (CNs) and wants into technical design requirements (DRs) in order to increase customer satisfaction. QFD uses the house of quality (HOQ), which is a matrix providing a conceptual map for the design process, as a construct fo