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Determining the importance weights for the design requirements in the house of quality using the fuzzy analytic network approach

✍ Scribed by Gülçin Büyüközkan; Tijen Ertay; Cengiz Kahraman; Da Ruan

Publisher
John Wiley and Sons
Year
2004
Tongue
English
Weight
144 KB
Volume
19
Category
Article
ISSN
0884-8173

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✦ Synopsis

Quality function deployment (QFD) has been used to translate customer needs (CNs) and wants into technical design requirements (DRs) in order to increase customer satisfaction. QFD uses the house of quality (HOQ), which is a matrix providing a conceptual map for the design process, as a construct for understanding CNs and establishing priorities of DRs to satisfy them. This article uses the analytic network process (ANP), the general form of the analytic hierarchy process (AHP), to prioritize DRs by taking into account the degree of the interdependence between the CNs and DRs and the inner dependence among them. In addition, because human judgment on the importance of requirements is always imprecise and vague, this work concentrates on a fuzzy ANP approach in which triangular fuzzy numbers are used to improve the quality of the responsiveness to CNs and DRs. A numerical example is presented to show the proposed methodology.

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