✦ LIBER ✦

The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry

✍ Scribed by Robert W. Armstrong; Connie Mok; Frank M. Go; Allan Chan

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Assessment of Service Quality in the Hot

✍ Wu, Hung-Che; Ko, Yong Jae 📂 Article 📅 2013 🏛 Haworth Press Inc 🌐 English ⚖ 223 KB

Service guarantees in the hotel industry

✍ Cedric Hsi-Jui Wu; Hsiao-Chun Liao; Kuang-Peng Hung; Yi-Hsuan Ho 📂 Article 📅 2012 🏛 Elsevier Science 🌐 English ⚖ 438 KB

Measuring patient's expectation and the

✍ Deng-Juin Lin; Ing-Cheau Sheu; Jar-Yuan Pai; Alex Bair; Che-Yu Hung; Yuan-Hung Y 📂 Article 📅 2009 🏛 BioMed Central 🌐 English ⚖ 529 KB

Using fuzzy number for measuring quality

✍ Juan Manuel Benítez; Juan Carlos Martín; Concepción Román 📂 Article 📅 2007 🏛 Elsevier Science 🌐 English ⚖ 246 KB

Measuring service quality in the hotel i

✍ Atilla Akbaba 📂 Article 📅 2006 🏛 Elsevier Science 🌐 English ⚖ 249 KB

Customer expectations versus perceptions

✍ Johns, Nick; Howard, Antony 📂 Article 📅 1998 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 136 KB