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Service guarantees in the hotel industry: Their effects on consumer risk and service quality perceptions

✍ Scribed by Cedric Hsi-Jui Wu; Hsiao-Chun Liao; Kuang-Peng Hung; Yi-Hsuan Ho

Book ID: 116556517
Publisher: Elsevier Science
Year: 2012
Tongue: English
Weight: 438 KB
Volume: 31
Category: Article
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2011.09.012

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## Abstract This paper studies acquisitions of nursing home facilities by chains. We first test alternative ‘cream‐skimming’ and ‘turn‐around’ arguments concerning nursing home acquisitions. We then consider post‐acquisition changes in nursing home health performance, differentiating effects of the