𝔖 Bobbio Scriptorium
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The impact of politeness and relationship on perceived quality of advice about a problem

✍ Scribed by DJ Goldsmith; EL MacGeorge

Book ID
111090336
Publisher
John Wiley and Sons
Year
2000
Tongue
English
Weight
126 KB
Volume
26
Category
Article
ISSN
0360-3989

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Perceived justice of service recovery st
Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship
✍ Rodolfo VΓ‘zquez-Casielles; Leticia SuΓ‘rez Álvarez; Ana Maria DΓ­az MartΓ­n πŸ“‚ Article πŸ“… 2010 πŸ› John Wiley and Sons 🌐 English βš– 128 KB

## Abstract This article aims to build on previous research analyzing the effects of perceived justice on customers' satisfaction with service recovery and the attitudinal consequences of the recovery strategies firms adopt after service failures occur. The results obtained from a conceptual model