✦ LIBER ✦

The Impact of Other Customers on Customer Citizenship Behavior

✍ Scribed by Yi, Youjae; Gong, Taeshik; Lee, Hyojin

Book ID: 120332694
Publisher: John Wiley and Sons
Year: 2013
Tongue: English
Weight: 674 KB
Volume: 30
Category: Article
ISSN: 0742-6046
DOI: 10.1002/mar.20610

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The effects of customer justice percepti

The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior

✍ Youjae Yi; Taeshik Gong 📂 Article 📅 2008 🏛 Elsevier Science 🌐 English ⚖ 405 KB

The impact of customer relationship char

The impact of customer relationship characteristics on customer switching behavior

✍ Pablo Maicas Lopez, Juan; Polo Redondo, Yolanda; Sese Olivan, Fco. Javier 📂 Article 📅 2006 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 280 KB

The influence of employee organizational

The influence of employee organizational citizenship behavior on customer loyalty

✍ Castro, Carmen Barroso (author);Armario, Enrique Martín (author);Ruiz, David Mar 📂 Article 📅 2004 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 169 KB

The influence of employee organizational

The influence of employee organizational citizenship behavior on customer loyalty

✍ Castro, Carmen Barroso (author);Armario, Enrique Martín (author);Ruiz, David Mar 📂 Article 📅 2004 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 169 KB

Encounter‐based antecedents of e‐custome

Encounter‐based antecedents of e‐customer citizenship behaviors

✍ Anaza, Nwamaka A.; Zhao, Jing 📂 Article 📅 2013 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 187 KB

Voice of the Customer: The Impact on Cus

Voice of the Customer: The Impact on Customer Satisfaction

✍ Theodore P. Stank; Patricia J. Daugherty; Alexander E. Ellinger 📂 Article 📅 1997 🏛 John Wiley and Sons 🌐 English ⚖ 255 KB