✦ LIBER ✦

THE IMPACT OF HUMAN ERROR ON DELIVERING SERVICE QUALITY

✍ Scribed by Douglas M. Stewart; Richard B. Chase

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The Impact of a Quality-improvement Pack

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Service, shmervice: The differentiation

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A quality audit of the service delivered

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Measuring Service Quality in the Process

✍ S. Robinson 📂 Article 📅 1998 🏛 John Wiley and Sons 🌐 English ⚖ 288 KB

Measuring service quality in the process

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