𝔖 Bobbio Scriptorium
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The impact of horizontal and vertical connections on relationships' commitment and trust

✍ Scribed by Hadjikhani, Amjad; Thilenius, Peter

Book ID
125432316
Publisher
Emerald Group Publishing Limited
Year
2005
Tongue
English
Weight
340 KB
Volume
20
Category
Article
ISSN
0885-8624

No coin nor oath required. For personal study only.

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Attempts to examine the concepts of trust and commitment, on two levels of retail relationships: the salesperson level as well as the store level, and test their impact on relationship quality. Based on a review of the literature, a conceptual model has been developed that links trust and commitment