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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

✍ Scribed by Choi, Beomjoon; La, Suna

Book ID: 120994177
Publisher: Emerald Group Publishing Limited
Year: 2013
Tongue: English
Weight: 178 KB
Volume: 27
Category: Article
ISSN: 0887-6045
DOI: 10.1108/08876041311330717

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