The Human Side of Reference and Information Services in Academic Libraries. Adding Value in the Digital World

✍ Scribed by Lesley Farmer (Eds.)

• Publisher: Chandos Publishing
• Year: 2007
• Tongue: English
• Leaves: 146
• Series: Chandos Information Professional Series
• Edition: 1
• Category: Library

✦ Synopsis

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?

• Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community)
• Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues
• Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

✦ Table of Contents

Content:
Front matter, Pages i-iii
Copyright, Page iv
Copyright, Page v
Preface, Pages xi-xix
About the contributors, Pages xxi-xxii
1 - Technology impact on information needs and behaviours of the academic community, Pages 1-17, Joseph Aubele, Susan Jackson, Lesley Farmer
2 - Technology impact on reference and information services staffing, Pages 19-32, Henry DuBois, Lesley Farmer
3 - Technology impact on reference resources, Pages 33-48, Sara Sluss, Lesley Farmer
4 - Technology impact on packaging reference and information, Pages 49-72, Lesley Farmer
5 - Technology impact on physical access to reference and information services, Pages 73-81, Tracey Mayfield
6 - Technology impact on intellectual access for reference and information services, Pages 83-98, Tiffini Travis, Lesley Farmer
7 - Technology impact on evaluating reference and information services, Pages 99-109, Lesley Farmer
Appendix - New database form, Pages 111-117
Bibliography, Pages 119-126
Index, Pages 127-134