The Evaluation of Worldwide Digital Reference Services in Libraries

✍ Scribed by Jia Liu (Auth.)

• Publisher: Chandos Publishing
• Year: 2007
• Tongue: English
• Leaves: 181
• Series: Chandos Information Professional Series
• Edition: 1
• Category: Library

✦ Synopsis

This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services.

• An international, evaluative approach is taken
• Includes unique information - which has never before being gathered and evaluated
• Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library

✦ Table of Contents

Content:
Front matter, Pages i-iii
Copyright, Page iv
Dedication, Page v
List of figures and tables, Pages ix-xii
Preface, Pages xiii-xiv
About the author, Page xv
1 - Introduction, Pages 1-11
2 - Basics about digital reference services, Pages 1-35
3 - Evaluating digital reference services, Pages 49-66
4 - Views from the western world: evaluation by the German team, Pages 67-90
5 - Views from the eastern world: evaluation by the Chinese team, Pages 91-106
6 - Comparisons and conclusions, Pages 107-135
Appendix A - Guidelines for Behavioral Performance of Reference and Information Service Providers, Pages 137-145
Appendix B - Project instruction, Page 147
Appendix C - Questionnaire/evaluation guide, Pages 149-152
Appendix D - Libraries evaluated by the German team, Pages 153-162
Appendix E - Libraries evaluated by the Chinese team, Pages 163-172
Index, Pages 173-174