Managing temporary workers by defining t
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Chung-Tzer Liu; Cindy Wu; Chun-Wei Hu
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Article
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2010
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John Wiley and Sons
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English
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## Abstract This study investigates and defines the concept of service quality of a temporary work agency (TWA) from the perspective of temporary workers as the TWA's internal customers. Specifically, we conducted two surveys using two separate samples of temporary workers to (1) develop a measure