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The Emergence of Temporary Work Agencies

✍ Scribed by Michael Neugart and Donald Storrie

Book ID
124322466
Publisher
Oxford University Press
Year
2006
Tongue
English
Weight
468 KB
Volume
58
Category
Article
ISSN
0030-7653

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## Abstract This study investigates and defines the concept of service quality of a temporary work agency (TWA) from the perspective of temporary workers as the TWA's internal customers. Specifically, we conducted two surveys using two separate samples of temporary workers to (1) develop a measure