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The fading affect bias: Examining changes in affect and behavioral intentions in restaurant service failures and recoveries

✍ Scribed by Kim, Jong-Hyeong; Jang, SooCheong (Shawn)

Book ID: 121811492
Publisher: Elsevier Science
Year: 2014
Tongue: English
Weight: 882 KB
Volume: 40
Category: Article
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2014.03.011

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