✦ LIBER ✦

The effects of customer participation in co-created service recovery

✍ Scribed by Beibei Dong; Kenneth R. Evans; Shaoming Zou

Book ID: 107496773
Publisher: Sage Publications
Year: 2007
Tongue: English
Weight: 264 KB
Volume: 36
Category: Article
ISSN: 0092-0703
DOI: 10.1007/s11747-007-0059-8

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The role of cognition and affect in the

The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters

✍ Klaus Schoefer 📂 Article 📅 2008 🏛 John Wiley and Sons 🌐 English ⚖ 117 KB 👁 1 views

Customer perceptions of justice in servi

Customer perceptions of justice in service transactions: the effects of strong and weak ties

✍ Robert L. Holbrook Jr; Carol T. Kulik 📂 Article 📅 2001 🏛 John Wiley and Sons 🌐 English ⚖ 110 KB

## Abstract This research used a justice perspective to investigate the effects of outcome favorability, opportunity for voice, and interpersonal treatment in a service context. Results suggest that all three variables influenced customer reactions to bank loan decisions. Weak‐tie customers were mo

The effects of customer satisfaction and

The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services

✍ Moon-Koo Kim; Myeong-Cheol Park; Dong-Heon Jeong 📂 Article 📅 2004 🏛 Elsevier Science 🌐 English ⚖ 227 KB

Creating New Services Based on the Forma

Creating New Services Based on the Formation of a Strategic Community with Customers: A Case Study of Innovation Involving IT and Multimedia Technology in the Field of Veterinary Medicine

✍ Mitsuru Kodama 📂 Article 📅 2000 🏛 John Wiley and Sons 🌐 English ⚖ 511 KB

Time-dependent recovery from the effects

Time-dependent recovery from the effects of 6-hydroxydopamine lesions of the rat nucleus accumbens on cocaine self-administration and the levels of dopamine in microdialysates

✍ GlenM. Sizemore; Conchita Co; TimothyR. Koves; ThomasJ. Martin; JamesE. Smith 📂 Article 📅 2004 🏛 Springer 🌐 English ⚖ 288 KB

Effect of formation conditions of poly(e

Effect of formation conditions of poly(ethylene-co-vinyl acetate) membrane on the membrane physical structure and pervaporation properties in the recovery of ethyl acetate from aqueous solution

✍ Yun-Xiang Bai; Jin-Wen Qian; Qiang Zhao; Zhi-Hui Zhu; Peng Zhang 📂 Article 📅 2007 🏛 Elsevier Science 🌐 English ⚖ 792 KB