𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The effect of documentation on customer perception of product quality

✍ Scribed by Smart, K.L.; Madrigal, J.L.; Seawright, K.K.

Book ID
119779071
Publisher
IEEE
Year
1996
Tongue
English
Weight
740 KB
Volume
39
Category
Article
ISSN
0361-1434

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

The effects of document language quality
The effects of document language quality on consumer perceptions and intentions
✍ Arancha Pedraz-Delhaes; Muhammad Aljukhadar; Sylvain SΓ©nΓ©cal πŸ“‚ Article πŸ“… 2010 πŸ› Wiley (John Wiley & Sons) 🌐 English βš– 150 KB

## Abstract This article establishes a link between language quality in the documentation accompanying a product and consumers' evaluations of, and behavioural intentions towards, both the product and the manufacturer. In a laboratory experiment, 116 participants assembled a product using assembly