The effects of information on a queue wi
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Pengfei Guo; Paul Zipkin
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Article
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2008
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John Wiley and Sons
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English
⚖ 86 KB
## Abstract This article generalizes the models in Guo and Zipkin, who focus on exponential service times, to systems with phase‐type service times. Each arriving customer decides whether to stay or balk based on his expected waiting cost, conditional on the information provided. We show how to com