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The effects of information on a queue with balking and phase-type service times

✍ Scribed by Pengfei Guo; Paul Zipkin

Publisher: John Wiley and Sons
Year: 2008
Tongue: English
Weight: 86 KB
Volume: 55
Category: Article
ISSN: 0894-069X
DOI: 10.1002/nav.20291

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

This article generalizes the models in Guo and Zipkin, who focus on exponential service times, to systems with phase‐type service times. Each arriving customer decides whether to stay or balk based on his expected waiting cost, conditional on the information provided. We show how to compute the throughput and customers' average utility in each case. We then obtain some analytical and numerical results to assess the effect of more or less information. We also show that service‐time variability degrades the system's performance. © 2008 Wiley Periodicals, Inc. Naval Research Logistics, 2008

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