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The dimensions of e-learning quality: from the learner’s perspective

✍ Scribed by Insung Jung


Book ID
107345119
Publisher
Springer US
Year
2010
Tongue
English
Weight
302 KB
Volume
59
Category
Article
ISSN
1042-1629

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✍ Adam Finn 📂 Article 📅 2010 🏛 Wiley (John Wiley & Sons) 🌐 English ⚖ 281 KB

## Abstract Research on the effects of e‐service quality dimensions on customer satisfaction and behavioural intentions has used cross‐sectional data from customer surveys. To draw managerial implications, such research assumes that model parameters estimated across service provider customers apply