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The development and validation of the Incivility from Customers Scale.

✍ Scribed by Wilson, Nicole L.; Holmvall, Camilla M.

Book ID: 121078270
Publisher: American Psychological Association
Year: 2013
Tongue: English
Weight: 231 KB
Volume: 18
Category: Article
ISSN: 1076-8998
DOI: 10.1037/a0032753

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