𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The customer service delivery process at Rank Xerox

✍ Scribed by Colin Armistead; Jean-Philip Pritchard; Simon Machin

Book ID
101285203
Publisher
John Wiley and Sons
Year
1997
Tongue
English
Weight
165 KB
Volume
4
Category
Article
ISSN
1092-4604

No coin nor oath required. For personal study only.

✦ Synopsis

In 1992 Rank Xerox formally ceased operating through functions and adopted the process paradigm to describe its way of working. This was in part driven by the need to respond to lacklustre performanceÐparticularly in terms of service productivityÐand also to market pressures. Since then fundamental changes in the way the organization operates have been achieved together with improvements in productivity. Today Rank Xerox claims to be in a position to reinvent the business.

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