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The contingent nature of service recovery system structures

✍ Scribed by Smith, Jeffery S.; Nagy, Paul F.; Karwan, Kirk R.; Ramirez, Edward

Book ID: 125428016
Publisher: Emerald Group Publishing Limited
Year: 2012
Tongue: English
Weight: 146 KB
Volume: 32
Category: Article
ISSN: 0144-3577
DOI: 10.1108/01443571211250121

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