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An Empirical Examination of the Structural Dimensions of the Service Recovery System

✍ Scribed by Jeffery S. Smith; Kirk R. Karwan; Robert E. Markland

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

An empirical investigation of the effect

✍ Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland 📂 Article 📅 2012 🏛 Springer US 🌐 English ⚖ 468 KB

AN EMPIRICAL EXAMINATION OF THE UNDERLYI

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An empirical examination of the dimensio

✍ Taylor, James C 📂 Article 📅 1978 🏛 Elsevier Science 🌐 English ⚖ 578 KB

The Control Structure of Organizations:

✍ J. Timothy McMahon and G. W. Perritt 📂 Article 📅 1971 🏛 Academy of Management 🌐 English ⚖ 478 KB

General Systems Theory || The Control St

✍ J. Timothy McMahon and G. W. Perritt 📂 Article 📅 1972 🏛 Academy of Management 🌐 English ⚖ 152 KB

The contingent nature of service recover

✍ Smith, Jeffery S.; Nagy, Paul F.; Karwan, Kirk R.; Ramirez, Edward 📂 Article 📅 2012 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 146 KB