โ Scribed by Chris Lynam
No coin nor oath required. For personal study only.
Chris Lynam left a passion for screenwriting to pursue a summer job as a dance teacher. More than two decades later, he found a way to combine both passions as the co-owner of seven of the top Arthur Murray Dance Studios in the world with his wife and dance partner, Daisey. Chris firmly believes that behind the atmosphere of glitter, Tango dancing, and spray tans lies one of the greatest customer service organizations in the world. The close proximity to the clients creates a level of service where the help desk lies within a dance frame and the connection is impossible to fake. That is high touch service. In a business landscape that has been hit with hardship, wouldn't it be crazy if the answers were right there, dancing in the background?
In the past, customer service might have been the difference between a good online review and a bad one. Today, it might be the difference between staying in business and shutting down. With five customer service components, you and your business can become masters of high touch service, even in a touch free environment. Learn how to make a lasting connection with your customers; speak with clarity, conviction, and confidence; and never again leave the customer experience up to chance.
Business; Nonfiction; Economics; BUS018000; BUS090040
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STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SETH GODIN: "It's hard to imagine an organizatio
<span><b>STEVE WOZNIAK, Apple co-founder: </b></span><span>"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." </span><br><span></span>. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A must read for anyone dealing with people - it's about more than just Customer Service. This book reminded me of things that had slipped my mind, raised the bar on them and then added a whole new set of tools. I'll definitely be working on making my Customers Happy About Customer Service!
We live in an affluent world. A world with a multitude of choices and innumerable companies selling virtually every imaginable commodity. Where once price was the sole determinant for purchase, modern man now values our recognition as an individual. We take enormous pleasure in being treated well an