High Tech, High Touch: Library Customer Service Through Technology

✍ Scribed by Lynn Jurewicz, Todd Cutler

• Publisher: American Library Association
• Year: 2003
• Tongue: English
• Leaves: 152
• Category: Library

✦ Synopsis

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✦ Table of Contents

Contents......Page 4
Figures......Page 6
Preface......Page 8
1 Libraries on the Internet: Rationale and Issues......Page 10
2 What Libraries Can Learn from Business......Page 16
3 An Automatic E-Mail Notification System......Page 25
4 A Dynamic Web-Based Event Calendar with Sign-up System......Page 50
5 An Online Meeting Room Reservation System......Page 63
6 Portals, Gateways, and Directories......Page 83
7 Local History: Online Obituaries, Photographs, and Local Newspaper Articles......Page 96
8 Online Summer Reading Registration, Tracking, and Statistics......Page 105
9 Providing Online Access to Users without a Library Card......Page 117
10 Stand-Alone Services: Bookmarklets, Proxy Servers, and Electronic Reference......Page 125
11 Marketing Web-Based Library Services......Page 132
Bibliography......Page 144
E......Page 148
O......Page 149
T......Page 150
Z......Page 151