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The Art of Service v The Science of Measurement: Measuring and Managing Service Delivery

✍ Scribed by Robert Waldersee

Book ID: 108523919
Publisher: John Wiley and Sons
Year: 1999
Tongue: English
Weight: 34 KB
Volume: 58
Category: Article
ISSN: 0313-6647
DOI: 10.1111/1467-8500.00103

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