✦ LIBER ✦

Measuring Customer Service Orientation: An Examination of the Validity of the Customer Service Profile

✍ Scribed by Ramzi Baydoun; Dale Rose; Teresa Emperado

Book ID: 110255122
Publisher: Springer US
Year: 2001
Tongue: English
Weight: 69 KB
Volume: 15
Category: Article
ISSN: 0889-3268
DOI: 10.1023/a:1007823114303

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The Validity of the SHL Customer Service

The Validity of the SHL Customer Service Questionnaire (CSQ)

✍ Adrian Furnham 📂 Article 📅 1994 🏛 John Wiley and Sons 🌐 English ⚖ 696 KB

The customer compatibility scale: measur

The customer compatibility scale: measuring service customers' perceptions of fellow customers

✍ CHARLES L. MARTIN 📂 Article 📅 1995 🏛 John Wiley and Sons 🌐 English ⚖ 629 KB

An Examination of the Validity and Incre

An Examination of the Validity and Incremental Value of Needed-at-Entry Ratings for a Customer Service Job

✍ Chad H. Van Iddekinge; Patrick H. Raymark; Carl E. Eidson; Jr. 📂 Article 📅 2010 🏛 John Wiley and Sons 🌐 English ⚖ 186 KB

Customer Involvement in New Service Deve

Customer Involvement in New Service Development: An Examination of Antecedents and Outcomes

✍ Pilar Carbonell; Ana I. Rodríguez-Escudero; Devashish Pujari 📂 Article 📅 2009 🏛 John Wiley and Sons 🌐 English ⚖ 197 KB

Measuring Customer Service Orientation U

Measuring Customer Service Orientation Using a Measure of Interpersonal Skills: A Preliminary Test in a Public Service Organization

✍ Bradley J. Alge; Maria T. Gresham; Robert L. Heneman; Julie Fox; Rosemary McMast 📂 Article 📅 2002 🏛 Springer US 🌐 English ⚖ 54 KB

The quality of customer service in anato

The quality of customer service in anatomic pathology

✍ David A. Novis 📂 Article 📅 2008 🏛 Elsevier 🌐 English ⚖ 225 KB

Customer service, namely ensuring that the quality of goods and services meet the expectations of those who use them is a fundamental element by which customers gauge the value of a company. the subject of customer service in the practice of anatomic pathology receives little time in pathologists' t