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The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust

✍ Scribed by Ing-Long Wu

Book ID: 118453366
Publisher: Elsevier Science
Year: 2013
Tongue: English
Weight: 492 KB
Volume: 33
Category: Article
ISSN: 0268-4012
DOI: 10.1016/j.ijinfomgt.2012.09.001

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