✦ LIBER ✦

The antecedents of consumer loyalty in retail banking

✍ Scribed by Barbara R Lewis; Magdalini Soureli

Publisher: John Wiley and Sons
Year: 2006
Tongue: English
Weight: 170 KB
Volume: 5
Category: Article
ISSN: 1472-0817
DOI: 10.1002/cb.46

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Consumer trust in the online retail cont

Consumer trust in the online retail context: Exploring the antecedents and consequences

✍ Jun Chen; Sally Dibb 📂 Article 📅 2010 🏛 John Wiley and Sons 🌐 English ⚖ 128 KB

This empirical paper explores the antecedents and consequences of trust in the online retail context and examines the moderating role of consumers' familiarity with a Web site in the relationship between Web site quality and trust. Data were collected with an online questionnaire. The research highl

Consumer loyalty in sport spectatorship

Consumer loyalty in sport spectatorship services: The relationships with consumer satisfaction and team identification

✍ Guillaume Bodet; Iouri Bernache-Assollant 📂 Article 📅 2011 🏛 John Wiley and Sons 🌐 English ⚖ 136 KB

## Abstract This research aimed to investigate the possible relationships between the concepts of consumer loyalty (attitudinal and behavioral), satisfaction, and team identification in the context of sport spectatorship. Specifically, several models were tested to investigate (1) the direct influe

Using sonic branding in the retail envir

Using sonic branding in the retail environment — an easy and effective way to create consumer brand loyalty while enhancing the in-store experience

✍ Paul Fulberg 📂 Article 📅 2003 🏛 John Wiley and Sons 🌐 English ⚖ 62 KB

## Abstract Retail is no longer simply a point of purchase, it has now become part of a brand's communications strategy. As brands begin to explore the benefits of the retail environment they are mostly failing to utilise fully its ability to communicate with all the senses. Sonic branding has yet

Exploring the antecedents and consumer b

Exploring the antecedents and consumer behavior consequences of the trait of superstition

✍ John C. Mowen; Brad Carlson 📂 Article 📅 2003 🏛 John Wiley and Sons 🌐 English ⚖ 228 KB

## Abstract In two exploratory studies, a hierarchical model of personality was employed to investigate a number of possible trait antecedents and consumer‐behavior–related consequences of superstition. One of the interesting findings was that the antecedents of superstition include a lower need fo

Retail gas consumer choice-the LDC trans

Retail gas consumer choice-the LDC transition of the 1990s

✍ Moring, Frederick 📂 Article 📅 2007 🏛 John Wiley and Sons ⚖ 339 KB 👁 1 views

The impact of a short self-management tr

The impact of a short self-management training intervention in a retail banking environment

✍ Indira Pattni; Geoffrey N. Soutar; Jane E. Klobas 📂 Article 📅 2007 🏛 John Wiley and Sons 🌐 English ⚖ 297 KB 👁 1 views

## Abstract The study discussed in this article investigated the impact of a short self‐management skills training course on frontline bank employees' learning about the use of self‐management to overcome obstacles to the initiation of banking product sales, perceived self‐efficacy in initiating th