Testing the stressor–strain–outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance

✍ Scribed by Choi, Chang Hwan; Kim, Taegoo (Terry); Lee, Gyehee; Lee, Seung Kon

• Book ID: 121704334
• Publisher: Elsevier Science
• Year: 2014
• Tongue: English
• Weight: 638 KB
• Volume: 36
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2012.09.009